Return & Refund Policy

At theurbandeal, customer satisfaction is our top priority. We ensure that all our products are delivered in excellent condition. However, if you are not completely satisfied with your purchase, we offer a simple and transparent return process.

Eligibility for Returns

• Products can be returned within 7 days from the date of delivery.

• The product must be unused, undamaged, and in its original packaging.

• All original tags, invoices, and accessories must be included.

• Returns will be accepted only if the product is defective, damaged, or incorrect at the time of delivery.

Non-Returnable Items

• Products damaged due to misuse, negligence, or improper handling.

• Items returned without original packaging or accessories.

• Customized or made-to-order products (if applicable).

Return Process

1. Contact our support team within 7 days of delivery.

2. Share your order details along with images or videos of the issue.

3. Once approved, we will arrange a return pickup or guide you through the return process.

Refund Policy

• Refunds will be initiated after the returned product passes quality inspection.

• The refund amount will be credited to the original payment method within 5–7 working days.

Replacement Policy

• In case of damaged or defective products, we offer a free replacement, subject to stock availability.

Cancellation Policy

• Orders can be cancelled before dispatch only.

• Once the order is shipped, cancellation requests will not be accepted.

Contact Us

For any return or refund-related queries, please contact us at:
📧 info@theurbandeal.in