Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Free delivery (or free shipping) means the customer does not pay any delivery charge when ordering from an online shop.
🚚 Free Delivery — Simple Meaning
👉 You order online
👉 Product is delivered to your home
👉 No extra shipping fee at checkout
How long will delivery take?
Most online orders in India typically arrive within 3–7 days after dispatch, depending on factors such as the delivery location, courier service, and distance from the warehouse. Orders within the same city or state are usually delivered faster, while inter-state shipments may take a few extra days. Delivery timelines can also vary due to weekends, public holidays, weather conditions, or service availability in remote areas.
What exactly happens after ordering?
After placing an order on an online shop, you first receive an order confirmation via the website, email, or SMS. The seller then processes the order by verifying product availability, packing the item, and generating the invoice and shipping label. Once ready, the package is handed over to a courier service, and a tracking ID is shared so you can monitor its journey. The parcel then travels through various transit hubs to reach your city, after which it is sent out for delivery from the local center. Finally, the delivery agent brings the package to your address, where it is handed over to you, completing the order process.
Where can I view my sales receipt?
You can view your sales receipt in several places after placing an online order. It is usually available in your order confirmation email or SMS, which contains the invoice or receipt details. You can also find it by logging into your account on the online shop and visiting the “My Orders” or “Order History” section, where you can view, download, or print the receipt. In some cases, a physical copy of the invoice may also be included inside the delivered package.
How long do I have to return an order?
Shipnkart offers a 7-day return policy from the date of delivery. Customers can request a return within seven days if the item is unused, in its original condition, and includes all packaging and accessories. To initiate a return, simply log into your Shipnkart account, go to the “My Orders” section, select the relevant order, and choose the return option within the allowed period. Certain items may be eligible only for replacement instead of a refund, so customers are advised to review Shipnkart’s return guidelines for specific product conditions.